Terms of service
TERMS OF SERVICE
Welcome to Charlotte Byron. These Terms of Service ("Terms") govern your use of our website and the purchase of products from our store. By accessing our website or placing an order, you agree to be bound by these Terms.
Nothing in these Terms limits or excludes any rights you may have under the Australian Consumer Law (ACL), which cannot be excluded, restricted, or modified by agreement.
If you do not agree with any part of these Terms, please do not use our website or services.
1. GENERAL CONDITIONS
By using this website, you confirm that you are at least the age of majority in your country or region of residence, or that you have obtained permission from a parent or legal guardian.
We reserve the right to refuse service to anyone, provided this is not done in a way that breaches the ACL or any other applicable law.
2. PRODUCTS AND SERVICES
We make every effort to display our products as accurately as possible. However, due to factors such as screen display and lighting, we cannot guarantee that colours and images will always appear identical to the physical product.
We reserve the right to:
* Modify or discontinue products without prior notice.
* Limit the quantities of products available for purchase.
* Decline or cancel an order, including in cases of suspected fraud, pricing errors, or unavailability of stock.
This does not affect your rights under the ACL in relation to any order we do accept and process.
3. PRICING AND PAYMENT
All prices displayed on our website are listed in Australian dollars (AUD) unless otherwise stated and may be changed at any time without notice. Changes will not affect orders already confirmed.
Payment must be received and authorised before an order can be processed and shipped.
We reserve the right to cancel any order if fraud, unauthorised activity, or a genuine pricing error is suspected. If we cancel an order for this reason, you will receive a full refund of any amount paid.
4. SHIPPING AND DELIVERY
Delivery times provided on our website are estimates only and are not guaranteed.
While we take reasonable steps to ensure timely delivery, we are not responsible for delays caused by:
* Customs clearance procedures
* Postal carriers
* Weather conditions
* Transportation disruptions
* Other circumstances beyond our reasonable control
This clause does not limit your rights under the ACL if goods are not delivered within a reasonable time.
5. RETURNS AND REFUNDS
Returns and refunds are governed by our Refund & Return Policy, which sets out our voluntary change-of-mind process and your rights under the Australian Consumer Law.
By placing an order, you acknowledge that you have read our Refund & Return Policy.
6. INTELLECTUAL PROPERTY
All content available on this website, including but not limited to logos, branding, images, product descriptions, graphics, text, and website design, is the property of Charlotte Byron or its licensors and is protected by applicable intellectual property laws.
No content may be copied, reproduced, distributed, or used without our prior written permission.
7. PROHIBITED USES
You agree not to use our website:
* For any unlawful purpose.
* To violate any applicable laws or regulations.
* To transmit malicious software, viruses, or harmful code.
* To collect personal information about other users without consent.
* To interfere with the security or operation of the website.
* To engage in fraudulent or deceptive activities.
Any violation may result in suspension or termination of your access to our services.
8. LIMITATION OF LIABILITY
Nothing in this clause excludes, restricts, or modifies any consumer guarantee, right, or remedy you have under the Australian Consumer Law, or any other right that cannot lawfully be excluded.
To the maximum extent permitted by law, and subject to the paragraph above, Charlotte Byron, its owners, employees, and partners will not be liable for any indirect, incidental, or consequential loss arising from your use of the website or purchase of products, including loss of profits, data, or business opportunity.
Where permitted by law, our aggregate liability for any claim relating to an order is limited to the amount you paid for that order.
9. PRODUCT SUITABILITY AND WEBSITE AVAILABILITY
We do our best to keep this website accurate, available, and free of errors, but we do not guarantee uninterrupted or error-free operation.
This clause does not affect your rights under the Australian Consumer Law, including your right to a refund, repair, or replacement if a product is not of acceptable quality, not fit for its disclosed purpose, or does not match its description.
10. THIRD-PARTY SERVICES
Our website may contain links to third-party websites or services. We are not responsible for the content, policies, or practices of any third-party websites or providers. Accessing such websites is done at your own risk.
11. PRIVACY
Your use of our website is also governed by our Privacy Policy. By using our services, you consent to the collection and handling of your information as described in our Privacy Policy, in accordance with the Privacy Act 1988 (Cth).
12. CHANGES TO THESE TERMS
We may update these Terms from time to time. Changes will apply to orders placed after the updated Terms are published on this website. We encourage you to review these Terms periodically.
13. GOVERNING LAW
These Terms are governed by the laws of Australia. Any disputes arising from these Terms are subject to the non-exclusive jurisdiction of the courts of Australia.
14. CONTACT INFORMATION
For questions regarding these Terms of Service, please contact:
Charlotte Byron
Email: support@charlottebyron.com
By accessing our website and placing an order, you confirm that you have read, understood, and agreed to these Terms of Service. Nothing in these Terms limits your rights under the Australian Consumer Law.