Shipping policy
SHIPPING POLICY
Thank you for shopping with Charlotte Byron. This Shipping Policy explains how we process, ship, and deliver orders placed through our website.
Nothing in this policy limits your rights under the Australian Consumer Law (ACL), including your right to receive goods within a reasonable time.
ORDER PROCESSING
All orders are processed within 1–3 business days after payment has been successfully received and verified.
Orders are not processed, shipped, or delivered on weekends or public holidays.
During periods of high demand, order processing may take slightly longer than usual. We will let you know if we expect a significant delay.
SHIPPING TIMES
As we work with international fulfilment partners and warehouses, delivery times may vary depending on your location.
Estimated delivery times to Australia & New Zealand: 7–18 business days.
Please note that these are estimated delivery times and are not guaranteed. This does not affect your right under the ACL to receive your order within a reasonable time.
SHIPPING COSTS
Shipping costs are calculated and displayed during checkout.
From time to time, we may offer free shipping promotions on selected products or orders.
GST AND IMPORT CHARGES
Prices displayed on our website include any Australian Goods and Services Tax (GST) required by law on low-value imported goods, where applicable.
For orders with a customs value over AUD $1,000, additional GST, duties, or clearance charges may be payable at the border. Any such charges are the customer's responsibility, in line with Australian Border Force requirements.
ORDER TRACKING
Once your order has been shipped, you will receive a confirmation email containing tracking information, where available.
Please allow up to 72 hours for tracking information to become active after shipment.
DELIVERY DELAYS
Although we strive to deliver all orders within the estimated timeframe, delays may occur due to circumstances beyond our reasonable control, including:
* Customs inspections
* Weather conditions
* Transportation disruptions
* Carrier delays
* Public holidays
* High shipping volumes
If your order is significantly delayed beyond a reasonable time, please contact us — you may be entitled to a remedy under the Australian Consumer Law.
INCORRECT SHIPPING INFORMATION
Customers are responsible for providing accurate shipping information at checkout.
If an order is returned or cannot be delivered due to an incorrect or incomplete address provided by the customer, the customer may be responsible for the additional shipping costs required to resend the package.
LOST OR STOLEN PACKAGES
If your order has been marked as delivered by the shipping carrier but you have not received it, please contact us within 7 days of the delivery date so we can investigate with the carrier and assist you.
If we are unable to confirm successful delivery, you may be entitled to a replacement or refund under the Australian Consumer Law.
DAMAGED ITEMS
If your order arrives damaged, please contact us within 48 hours of delivery.
To help us resolve the issue quickly, please provide:
* Your order number
* A description of the issue
* Clear photographs of the damaged item and packaging
We will review the case and provide an appropriate remedy, which may include a replacement, repair, or refund, in line with your rights under the Australian Consumer Law.
SEPARATE SHIPMENTS
In some cases, items from the same order may be shipped separately from different warehouses.
If this occurs, you may receive multiple tracking numbers and packages on different delivery dates. This will not result in additional shipping charges to you.
CONTACT US
If you have any questions regarding shipping or delivery, please contact us:
Charlotte Byron
Email: support@charlottebyron.com
By placing an order through our website, you acknowledge this Shipping Policy. Nothing in this policy limits your rights under the Australian Consumer Law.